Frequently Asked Questions

1. I'm not sure what the cause of my problem is, what now?

We specialize in repairing defective electronics. You can bring the defective product to us, or we can visit you to diagnose the cause of your problem.

You can also always reach us by phone to discuss the symptoms of your problem. In 99% of cases, we can determine the cause of your problem. Afterward, we can provide you with a quote to fix the issue.

 

2. Can I get a quote or a total loss declaration for insurance purposes?

After examining your defective product, we can provide you with a non-binding quote or a total loss declaration that you can submit to your insurance company.

 

3. I can't leave due to work, can someone come to me?

If your device is broken and you don't have time or don't want to bring it to us, we have the perfect solution for you.

After scheduling an appointment, we can repair your device on-site at your workplace, home, or any other agreed location. You won't need to take time off work, spend your day off, or rearrange your priorities to bring in the repair.

We'll come to you! Contact us for more information.

4. My repair isn't listed, what now?

We've included the most common repairs in our price lists. If you don't see your repair listed, don't worry! In almost 99% of cases, we can still fix the issue.

You can always contact us with your problem or defect. We can then provide you with a quote for the repair.

5. How much are the diagnostic fees?

Since we operate on a "No Cure No Pay" basis, you won't have to pay any diagnostic fees. If you bring us a defective product with an unknown cause, we'll conduct a thorough examination. Afterward, we'll provide you with a quote to fix the issue via phone or email. If you agree to the quote, we'll proceed with the repair, and you'll pay the agreed-upon amount. If you find the price too high, you can pick up your defective product at no cost.

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6. Can data be retrieved from a defective device?

If your product is so defective that it's not economically viable to repair it, we can often still recover your data. We can read the defective product and save your data (photos, videos, etc.) to a USB stick or external hard drive provided by you. Contact us for more information.

7. Is remote assistance available?

If you encounter problems that can potentially be resolved remotely, feel free to contact us. After calling us, you can visit our downloads page and click on 'remote assistance' to download the necessary software. Afterward, we can remotely access your computer via TeamViewer and assist you directly. The time spent will be invoiced, and you'll receive a bill.
 

8. Can I also purchase products from BudgetFix?

In addition to repairs, BudgetFix also buys and sells products. You can find all the products we currently have for sale under the webshop tab. If you have any questions about these products or would like to view any of them without obligation, feel free to contact us.